Privacy Policy

Last updated: August 12, 2026

The Ithaka mobile application and the ithaka.appwebsite (together, the "App") are operated by Text Theory LLP, a limited liability partnership incorporated in India under the Limited Liability Partnership Act, 2008. In this policy, "Ithaka", "we", "us", and "our" refer to Text Theory LLP.

Text Theory LLP is the data fiduciary (data controller) responsible for the personal data described here. This policy explains what we collect, why we use it, how long we keep it, and how you can exercise your rights.

1. Information We Collect

Information You Provide

  • Email address
  • Username or display name
  • Profile details, preferences, and account settings
  • Written content, drafts, posts, comments, reports, and replies
  • Support messages, feedback, and grievance communications
  • Subscription or payment status if paid features are enabled

Automatically Collected

  • Device, browser, app version, and operating system details
  • App usage, feature interactions, referral, and log data
  • Diagnostics, crash, performance, and security data
  • Approximate location inferred from IP address
  • Necessary cookies or similar technologies on the website

2. How We Use Information

We use your information to:

  • Operate the App
  • Create and manage accounts, profiles, drafts, and posts
  • Provide writing and AI features
  • Improve performance and reliability
  • Provide support, respond to requests, and send service notices
  • Prevent abuse and misuse
  • Comply with legal obligations and enforce our Terms

We process personal data on the basis of your consent, for uses you reasonably expect when using the App, and to meet legal obligations. You may withdraw consent by changing settings where available, stopping use of the relevant feature, or deleting your account.

3. AI Processing

  • AI processing occurs only with your explicit consent.
  • AI may analyze content for writing assistance, grammar improvement, prompts, templates, summaries, ranking, safety review, and generated stickers or other creative assets.
  • AI providers may process inputs and outputs on our behalf under contractual safeguards.
  • AI output can be inaccurate. You are responsible for reviewing content before publishing it.

4. Data Sharing

We do not sell personal data.

Text Theory LLP may share data with:

  • Infrastructure, hosting, database, authentication, AI, analytics, crash reporting, email, support, and security providers who process data on our behalf
  • App stores, payment processors, and subscription platforms where needed for paid features
  • Other users and the public when you publish content or make profile information visible through the App
  • Legal authorities when required by law

Some of these providers operate outside your country, so your data may be stored or processed abroad under contractual safeguards and subject to applicable transfer restrictions.

5. Data Retention

We retain personal data only as long as necessary to operate the App, provide requested features, protect the service, resolve disputes, enforce our Terms, or meet legal obligations. Published content and account data are generally kept while your account is active. Deleted-account data is removed from active systems and may remain in encrypted backups for up to 30 days unless a longer period is required for legal, security, fraud-prevention, tax, payment, or dispute-resolution reasons.

6. Account & Data Deletion

You can delete your account in-app or request deletion through /support/delete-account. Deletion removes your account, profile information, drafts, and published content from active systems, subject to backup retention and legal exceptions described above.

7. Security

We take reasonable steps to protect your data, but no system is fully secure.

8. Children

Ithaka is not intended for users under 13. If you are under the age of majority in your jurisdiction, you may use the App only with involvement and consent from a parent or legal guardian. Parents or guardians who believe a child has provided personal data can contact us to request review or deletion.

9. Your Rights

You may access, correct, or delete your data, withdraw consent, or nominate another person to exercise your rights, through the App or by contacting us. You may also ask us to explain how we process your personal data and to address grievances about our handling of it. If you are unsatisfied with our response, you may escalate to the Grievance Officer below, and thereafter to the competent data protection authority or appellate forum in your jurisdiction.

10. Updates

We may update this policy from time to time. We will update the "Last updated" date above and, where required, provide additional notice.

11. Grievance Officer & Contact

For any privacy question, request, or complaint, contact our Grievance Officer. We acknowledge complaints within 24 hours and resolve them within the timelines required by applicable law.

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